Customers move to new locations all the time, and sometimes do not notify their suppliers of this change. When this happens, the collection process can be significantly delayed while the collections team tracks down new addresses and re-mails invoices.
A simple best practice to circumvent this problem is to mark the words “Address Correction Requested” on each envelope mailed. If the customer has moved and filed a forwarding address with the Postal Service, the Postal Service will forward the mail to the new address and also notify the company of the new address, which can then be updated in the customer address file at once. The Postal Service will charge a small fee for this notification service.
If for some reason the company does not want its mail to be forwarded, it can instead mark envelopes with the words “Address Correction Requested – Do Not Forward.” This will result in not only the return of the mail but also a notice of the forwarding address.