Collections Clerk Job Description

Position Description: Collections Clerk

Basic Function: This position is accountable for collecting the maximum amount of overdue funds from customers, which may include a variety of collection techniques, legal claims, and the selective use of outside collection services.

Principal Accountabilities:

  1. Stratify collection activities to maximize cash receipts
  2. Issue dunning letters to overdue accounts
  3. Contact customers regarding overdue accounts
  4. Issue payment commitment letters
  5. Negotiate the return of unpaid merchandise
  6. Monitor cash on delivery or COD roll payments
  7. Issue credit hold notifications
  8. Recommend that accounts be shifted to a collection agency
  9. Process small claims court complaints
  10. Recommend bad debt write-offs

Desired Qualifications: 3+ years of collections experience. Associate's degree in business preferred.  Must be detail oriented.

Supervises: None